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Child Support Agency

Photograph taken by Ryan Charlesworth

Child Support Agency

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Our role is to make sure that parents who live apart from their children contribute financially to their upkeep by paying child maintenance.

Once your case is set up you:


You can only call the Child Maintenance Service if:

  • a parent or a child has died
  • one of the parents is adopting a child
  • you want to close your case
  • you have lost your job or you’re temporarily receiving Statutory Sick Pay
  • you have been contacted by the Child Maintenance Service in the last 5 days and have been asked to call them
  • you want to restart your payments
  • you have received notification of a court or tribunal date
  • you have received notification of a deduction order from a bank

Call the number you were given if you’ve recently applied to the Child Maintenance Service. You can also find the number:

  • in your welcome pack
  • at the top of any letter from the Child Maintenance Service

If you’re a British Sign Language (BSL) user, you can use the video relay service. It’s available Monday to Friday, 9:30am to 3:30pm - check you can use the service.

Contact Details

Telephone Number

0345 713 3133

Costs & Bookings

Additional Information

Making and getting payments

Child maintenance can be paid:

  • between parents
  • directly from the paying parent’s earnings - arranged with their employer
  • by Direct Debit
  • by reducing the paying parent’s benefits

Payments are paid into the receiving parent’s bank account.

For more information visit the below-


Referral Notes

Open referral

Service Information



Links for information

Last updated 20th October 2021

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