About this service
Our role is to make sure that parents who live apart from their children contribute financially to their upkeep by paying child maintenance.
Once your case is set up you:
- can manage your case online
- need to report any changes to your circumstances, for example changes to your employment, benefits or the people who live with you
- can ask someone else to deal with your Child Maintenance Service case for you
Contact
You can only call the Child Maintenance Service if:
- a parent or a child has died
- one of the parents is adopting a child
- you want to close your case
- you have lost your job or you’re temporarily receiving Statutory Sick Pay
- you have been contacted by the Child Maintenance Service in the last 5 days and have been asked to call them
- you want to restart your payments
- you have received notification of a court or tribunal date
- you have received notification of a deduction order from a bank
Call the number you were given if you’ve recently applied to the Child Maintenance Service. You can also find the number:
- in your welcome pack
- at the top of any letter from the Child Maintenance Service
If you’re a British Sign Language (BSL) user, you can use the video relay service. It’s available Monday to Friday, 9:30am to 3:30pm - check you can use the service.
Notes
Open referral