Bury offers a wide range of adult care and support services, including help at home, residential care, support for carers, and specialist services. Accessing these services is straightforward, whether you are seeking help for yourself, a loved one, or as a carer.
1. Where to Start: Information and Advice
- Bury Directory: The Bury Directory is a comprehensive online resource listing all local care and support services, including in-home care, residential care, disability support, financial advice, and community activities. It’s a good starting point to explore what’s available and find contact details for specific services.
- Bury Council Website: The council’s Adult Social Care pages provide detailed information on how to request support, eligibility, and the types of help available.
2. Contacting Adult Social Care
- Adult Care Connect and Direct Hub: This is the main point of contact for adult social care in Bury. The team offers advice, information, and can arrange assessments for care and support.
Adult Care Connect and Direct Hub:
This is the main point of contact for adult social care in Bury. The team offers advice, information, and can arrange assessments for care and support.
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- Phone: 0161 253 5151 (Mon, Tue, Thu, Fri: 9am–5pm; Wed: 10am–5pm)
- Email: adultcareservices@bury.gov.uk
- In emergencies (out of hours): 0161 253 6606
- Self-Referral:
You can refer yourself or someone else for an assessment by contacting the Adult Care Connect and Direct Hub by phone or email
3. The Assessment Process
- Initial Conversation: When you contact the service, a professional will discuss your situation, needs, and goals. This may be done over the phone, online, or in person.
- Care and Support Needs Assessment: If it appears you may need support, a formal assessment will be arranged. This looks at your daily living needs, health, and what support could help you remain independent1.
- Financial Assessment: If you are eligible for support, a financial assessment will determine if you need to contribute towards the cost of your care.
4. Support for Carers
- Bury Carers’ Hub: Carers can access information, advice, one-to-one and group support, respite services, and peer networks through the Bury Carers’ Hub.
- Phone: 0300 303 0207
- Text: 07786 201226
- Email: enquiries@burycarershub.org.uk
- Online: n-compass Bury Carers Hub
- The Hub can arrange a conversation to understand your needs and tailor support, including breaks from caring, befriending, and access to community services
5. Additional Ways to Access Support
- Online: Use the Bury Directory or Bury Council website to find and contact services directly, including applying for Blue Badges, housing support, and more.
- In Person: While most services are accessed by phone or online, you can request face-to-face appointments if needed.
6. What to Do in an Emergency
- If you need urgent help outside normal office hours, call the Emergency Duty Team on 0161 253 6606.
Summary Table: Key Contacts
| Service | Contact Details | When to Use |
| Adult Social Care (CAD Hub) | 0161 253 5151 / adultcareservices@bury.gov.uk | General advice, assessments, referrals |
| Emergency Duty Team | 0161 253 6606 | Urgent help outside office hours |
| Bury Carers’ Hub | 0300 303 0207 / enquiries@burycarershub.org.uk | Carer support, advice, respite, peer support |
| Bury Directory | theburydirectory.co.uk | Find and contact local services |
Top Tips:
- Start with the Bury Directory or call the Adult Care Connect and Direct Hub for guidance.
- Be ready to discuss your needs and daily challenges during the assessment.
- Carers should contact the Bury Carers’ Hub for tailored support and advice.
- For urgent issues outside office hours, use the Emergency Duty Team number.
By following these steps, you can access the full range of care and support services available in Bury, ensuring you or your loved ones receive the right help at the right time